I was just visiting a family member, the lady at the reception desk was super nice and helpful. The facility was super clean. The other staff seemed super warm & caring for their patients.

Our loved one has been at Auburn Oaks since October 2024, so about 18 months now. We had previously been at 2 other care centers so we have some comparison. Our experience here has been VERY VERY GOOD here. From the personable, quality staff, to the cleanliness of the facility and grounds, to the efficiency of systems that make it run, this place is top notch. The nursing staff are dialed in and attentive to the details of our loved one – an 83yo AA male Military Veteran with several health issues, primarily dementia, HBD, Diabetes and an ostomy bag. Our approach from the beginning was to partner with the staff to ensure he lives out his days well and in a healthy environment. That is happening…From Admin, to nursing, CNAs, support & social services, maintenance and laundry staff, kitchen staff have all been great. The CNAs are really good ensuring his hygiene needs & SDL’s are met. The Nurses have learned his nuances & can tell when he needs additional attention or adjustments in medication. The Activities team has things for them to do that are fun and engaging & good for cognition. They even have monthly socials for the Veterans. The laundry staff have never LOST, damaged or misplaced his clothing or bedding. The Director of Nursing Krystel is very approachable, as is the NP Maureen, the Director Jorin, the Admissions staff Meghan, Valerie and Deanna, receptionist Robin, all of the activities staff and Ms. Lisa who keeps the ordering of supplies dialed in, and most importantly the direct care staff of nurses – Francis, Paula, Joanne, Josh, Melissa and Becky, Ali… and the CNAs are fantastic – Jackie, Robert, Jezebel, and all of them. Now, people are human and not perfect. Any time something has came up that needed addressing, the Management team was very open and supportive, addressing the issue swiftly and to an agreeable resolution. That is what you want in any reciprocal relationship. Our overall experience here has been very very good and we are very happy with the care he is receiving. HIGHLY RECOMMEND TO ANYONE LOOKING FOR SKILLED NURSING or LONG TERM CARE. Great place and better people!

I am a 37 year old female paraplegic who was admitted to Auburn Oaks Care center recently to heal from a very intensive surgery. I have had this surgery don’t twice already and I had to stay at other facilities in the past. I have to say that this place is hands down the cleanest and most newly renovated. Another really amazing thing about this place is the STAFF!!! All the CNAs Nurses, OT, PT, Social Services, Wound Care, are amazing people and they truly care about you and treat you so well!! I was shocked when I got there because this facility has some personal rooms for some patients and in my book that makes this place too tier for skilled nursing facilities. I requested my own room thinking it was never going to happen and that they probably didn’t have personal rooms but boy was I wrong! They put me in my own room also because they thought it would be better for me since I’m such a younger patient than the rest of the population. They came and did an assessment and made sure I had everything I needed. They even helped me with my food prefernces for meals. The only downside, which honestly IS a big downside, is that the food is pretty poor quality and I really really think if the food was upgraded then this place would be a 10/10. This SNF got best of the best last year and there’s a reason why, it’s because they are the best in the local region, hands down! I’ve been to a few in Auburn and this one is the best. Also, Lupe the OT is the best ever!! Thank you all for everything!

I care for an elderly gentleman at Auburn Oaks on the weekends and I always see the staff interacting with patients and their family. Its always clean. Several times I’ve had to use the front desk reception for any questions I had or to locate patient and staff is always friendly and helpful.

The service was great. Very complimentary and the food wasn’t even bad. Nurses were great. CNAs were very complimentary on their service. They also very attentive. Therapy department is the best in Auburn

Very clean and nice facility, everyone I’ve encountered has been more than pleasant and accommodating. Definitely a place that made my family feel at home during a difficult time.