nurse assisting an elderly woman walking across a small bridge at auburn oaks care center nurse assisting an elderly woman walking across a small bridge at auburn oaks care center

Auburn Oaks Care Center Reviews

See what our patients and their families have to say

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Choosing the right skilled nursing facility for yourself or someone you care about can feel like a big decision. You don’t have to rely solely on what we say about Auburn Oaks Care Center—explore our collection of testimonials to see why so many residents and families give us top ratings. Discover what sets Auburn Oaks Care Center apart as a place focused on comfort, recovery, and compassionate care. If you’ve experienced our community as a resident, team member, or family member, we invite you to share your feedback with a review.

What our customers say

4.5

104 reviews

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Profile photo of Ron. Wetherford.
Ron. Wetherford. on Google
8 hours ago

I am very pleased with the stay at Auburn Oaks. Will highly recommend it for any nursing and rehab for you and your loved ones.

Business response 4 hours ago

We are ecstatic to hear that you had a positive experience at Auburn Oaks Care Center. Thank you for sharing your feedback!
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Sease Barbara on Google
5 days ago

I am a current resident at Auburn Oaks and when I got here my ankle was not in a good shape, the therapy department here worked diligently with me to where now I can walk by myself with a walker. I have been very impressed on the attention to detail they give to the residents here and how respectful the rehab department is. A lot of the helpers I have here the nurses and CNA, they do a good job and keep things on a positive note. Very helpful and we laugh a lot. I am very happy about that. They give you plenty of vitamins to help out with my weakness. Overall 5/5 to this facility for taking care of me!

Business response 5 days ago

We deeply cherish your positive feedback and are thrilled to hear about your progress at Auburn Oaks Care Center. Thank you for sharing your experience with us!
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Richard Halla on Google
5 days ago

I got admitted to Auburn Oaks from ongoing back pain and having undergone surgery. I’ve had a very good experience with all the staff, everyone is very outgoing and helpful. Occupational therapy, Physical therapy, and all the nursing staff, CNAs.. they have gone out of their way for anything I needed. They have taken care of me during my 7 week stay here. Very professional in showing me what I need to do to be able to go home indepdently. The staff, especially everyone in therapy, have taught me how to do certain things, and me being a jokster, have gone above and beyond their expectations. Besides being teachers, they’ve become friends.

Business response 5 days ago

Thanks for sharing your positive experience at Auburn Oaks Care Center, Richard. We are grateful for your kind words and are glad to hear that our staff provided excellent care during your stay. Wishing you the best!
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Debbie Andes on Google
7 days ago

I recently had the pleasure of visiting Auburn Oaks Care Center and I was pleasantly surprised! The staff was friendly and the cleanliness of this place caught my eye as I used to work in a hospital. So I know how things should look and the importance of keeping everything clean. I wouldn’t hesitate to recommend to family and friends.

Business response 6 days ago

We greatly appreciate your positive feedback on your recent visit to Auburn Oaks Care Center. Thank you for recommending us to your family and friends!
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Lori Hansen on Google
12 days ago

So clean and the staff are so welcoming!

Business response 11 days ago

We’re elated to hear that you found Auburn Oaks Care Center clean and welcoming!
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Debra Harrigan on Google
13 days ago

Visited the facility to evaluate if it would be a fit for a family member. Very clean and welcoming environment; friendly and professional staff.

Business response 12 days ago

We are excited to hear that you found our facility clean and welcoming with friendly and professional staff. Thank you for taking the time to visit Auburn Oaks Care Center.
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Chris Davis on Google
13 days ago

I was touring the place as a possibility for my folks. The Care facility is very clean and welcoming. The staff was very helpful and seemed to truly care about the well being of the the people they were assisting. The lady at the front desk, I think her name was Kathy, was very pleasant and answered all our questions.

Business response 12 days ago

Hi Chris! Thank you for coming by and for your thoughtful review!
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Caren Yarborough on Google
13 days ago

The care, cleanliness, kindness, concern, safety, staff and more are exceptional! The welcome staff at the front desk, Kathleen Warwick and Robin have been so helpful! Angela (Social Worker, so supportive & knowledgeable), Kimberly in the business office, just WOW! I am so thankful for the care my father is receiving. The nurses, PT staff and many aids are truly amazing! I am so thankful. Caren Yarborough

Business response 12 days ago

Hi Caren, We are so pleased to see that you are having a positive experience with us! Thank you for your kind review!
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Jill Dick on Google
13 days ago

I have had 2 stays at Auburn Oaks due to falls. Everyone I met there treated me with kindness and compassion. I would highly recommend this facility for rehabilitation.

Business response 13 days ago

Hi Jill, Thank you for your kind words and for taking the time to leave such a nice review! We are so pleased to hear that you have had not just one, but two great stays with us! We appreciate you and wish you well!
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Genessa Byer on Google
16 days ago

Pleasant and professional front desk help and very clean facility! Treating my loved one with care and dignity. I highly recommend Auburn Oaks care center. Extremely well run !

Business response 13 days ago

We are pleased to hear about your positive experience at Auburn Oaks Care Center. Thank you for sharing your feedback!
Profile photo of B T
21 days ago

I had a great experience with auburn oaks, especially Kathy on the weekends who I had helped me when I was there; she was very kind and welcoming. The facility was clean, and I was happy to trust them after speaking with their team. Thank you Auburn Oaks.

Business response 13 days ago

We are thrilled to hear about your great experience at Auburn Oaks Care Center. Thank you immensely for sharing your feedback.
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Richard A Hale Sr on Birdeye
21 days ago

I recently visited Auburn Oaks Care Center and had a very positive experience. The facility was clean, well-maintained, and had a welcoming atmosphere from the moment I walked in. The staff members were extremely kind, professional, and attentive, making sure everyone felt comfortable and cared for. It was clear that they genuinely care about their residents and take pride in providing quality service. I was very impressed with the overall environment and would definitely recommend Auburn Oaks Care Center to others looking for compassionate care. Richard A Hale Sr.

Business response 21 days ago

We greatly appreciate your positive feedback on your recent visit to Auburn Oaks Care Center. Thank you for sharing your experience with us.
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Det Rubirt on Google
24 days ago

My friend’s father recently stayed here, and the facility was very clean and well maintained. The staff seemed caring and attentive, and the overall atmosphere felt welcoming and professional. It’s reassuring to see a place that takes pride in keeping things comfortable for residents and families.

Business response 24 days ago

We genuinely appreciate your positive feedback on the cleanliness and care at Auburn Oaks Care Center. Thank you for sharing your experience!
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Danielle Corona on Google
27 days ago

What a supportive place to have an elderly loved one. The facility is clean and the staff is attentive and caring. Very social environment. My Nonna was there for 2 years and they treated her like family.

Business response 27 days ago

Hi Danielle, Thank you so much for taking the time to share your feedback. We are so pleased to hear that you and your Nonna had a positive experience with us!
Profile photo of Neal
36 days ago

I can’t say enough, good things about this skilled nursing facility. The care they provide is exceptional, and the environment is always spotless and welcoming. As a frequent visitor, I see firsthand how dedicated and carrying the staff are. It’s truly a wonderful place, and I’m so grateful for the care they give. I would recommend Auburn Oaks to family and friends.

Business response 35 days ago

HI Neal, Thank you immensely for your kind words about Auburn Oaks Care Center. We are thrilled to hear about your positive experience and recommendation!
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Kath Palmerton on Birdeye
37 days ago

Auburn Oaks is far and above all the other care facilities around. Clean, spacious rooms, lots of activities for the residents and an accomplished rehab team.. the attitude of the staff was the first thing I noticed. Happy. Smiling good with the residents getting g them to laugh and smile I would definitely rate Auburn Oaks #1 ! Highly reccpmmended!

Business response 36 days ago

Hi Kath, Thank you so much for this nice feedback! We are so pleased to hear that you have had a positive experience with us!
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Sunny K. Wofford on Google
38 days ago

This is a wonderful facility. The staff are all caring from the moment you enter the front door (receptionist; Kathy on the weekends, & Robin during the week) until you leave your family member, or friend, with a goodbye from the nursing staff. Just like today, Olga, a nurse’s aid, wished me a Happy Mother’s day. The nursing staff is professional & caring like Francis, Vitaliy, Joan, Ali, Sarah, & Mary. Thank you to all of you for making our lives less stressful, either in short or long term care.

Business response 36 days ago

Thanks for sharing your experience at Auburn Oaks Care Center. We’re overjoyed to hear about the caring and professional staff members you mentioned. Your feedback is greatly appreciated.
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Patrick A. on Google
38 days ago

We have a family member staying here right now and we are extremely pleased with Auburn Oaks. And the care provided. The staff is very warm and welcoming. The facility is very clean and immaculate. The medical and rehabilitation services are top notch. We highly recommend this facility for the care of your loved one.

Business response 36 days ago

Hi Patrick! We’re utterly delighted to hear about your positive experience at Auburn Oaks Care Center. Thank you for sharing your feedback!
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sloane mccortney on Google
44 days ago

Mum’s been here two years. The staff is extremely caring and wonderful and call me if they need anything and they take really great care of my mother. I’m grateful for this place. Thank you so much.!

Business response 43 days ago

Hi Sloan, Thank you for sharing your positive experience at Auburn Oaks Care Center. We greatly appreciate your feedback. It is an honor to care for your mother.
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Marion Parker on Google
46 days ago

I am currently a resident at Auburn Oaks- really appreciate the lengths the staff goes to help. Also the Care and kindness and respect is always they show. The food is also good. They take feedback about food and adjust it to your preference. Very helpful offering something to drink or eat and always polite. I have never felt put down at this place at all. Very understanding.

Business response 45 days ago

Hi Marion, Your positive experience at Auburn Oaks Care Center is truly appreciated. We are glad to hear about the care, kindness, and respect shown by our staff. Thank you for sharing your feedback.
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Dolores on Google
46 days ago

I recently stayed here for a week and The staff is very nice and helpful. And physical therapy was exceptional especially Tom and Stara.

Business response 45 days ago

We’re utterly delighted to hear about your positive experience at Auburn Oaks Care Center. Thank you for your review!
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nakayla rebman on Google
2 months ago

I was just visiting a family member, the lady at the reception desk was super nice and helpful. The facility was super clean. The other staff seemed super warm & caring for their patients.

Business response 2 months ago

Hi Nakayla, Thank you for visiting Auburn Oaks and sharing your feedback! We are pleased to hear that you had a positive experience and hope to see you back here visiting soon!
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Maggi Schubert on Birdeye
2 months ago

Our loved one has been at Auburn Oaks since October 2024, so about 18 months now. We had previously been at 2 other care centers so we have some comparison. Our experience here has been VERY VERY GOOD here. From the personable, quality staff, to the cleanliness of the facility and grounds, to the efficiency of systems that make it run, this place is top notch. The nursing staff are dialed in and attentive to the details of our loved one – an 83yo AA male Military Veteran with several health issues, primarily dementia, HBD, Diabetes and an ostomy bag. Our approach from the beginning was to partner with the staff to ensure he lives out his days well and in a healthy environment. That is happening…From Admin, to nursing, CNAs, support & social services, maintenance and laundry staff, kitchen staff have all been great. The CNAs are really good ensuring his hygiene needs & SDL’s are met. The Nurses have learned his nuances & can tell when he needs additional attention or adjustments in medication. The Activities team has things for them to do that are fun and engaging & good for cognition. They even have monthly socials for the Veterans. The laundry staff have never LOST, damaged or misplaced his clothing or bedding. The Director of Nursing Krystel is very approachable, as is the NP Maureen, the Director Jorin, the Admissions staff Meghan, Valerie and Deanna, receptionist Robin, all of the activities staff and Ms. Lisa who keeps the ordering of supplies dialed in, and most importantly the direct care staff of nurses – Francis, Paula, Joanne, Josh, Melissa and Becky, Ali… and the CNAs are fantastic – Jackie, Robert, Jezebel, and all of them. Now, people are human and not perfect. Any time something has came up that needed addressing, the Management team was very open and supportive, addressing the issue swiftly and to an agreeable resolution. That is what you want in any reciprocal relationship. Our overall experience here has been very very good and we are very happy with the care he is receiving. HIGHLY RECOMMEND TO ANYONE LOOKING FOR SKILLED NURSING or LONG TERM CARE. Great place and better people!

Business response 2 months ago

Thank you for sharing your feedback Maggi! It is an honor to know you and provide care for your loved one!
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Amanda Barnes on Google
2 months ago

I am a 37 year old female paraplegic who was admitted to Auburn Oaks Care center recently to heal from a very intensive surgery. I have had this surgery don’t twice already and I had to stay at other facilities in the past. I have to say that this place is hands down the cleanest and most newly renovated. Another really amazing thing about this place is the STAFF!!! All the CNAs Nurses, OT, PT, Social Services, Wound Care, are amazing people and they truly care about you and treat you so well!! I was shocked when I got there because this facility has some personal rooms for some patients and in my book that makes this place too tier for skilled nursing facilities. I requested my own room thinking it was never going to happen and that they probably didn’t have personal rooms but boy was I wrong! They put me in my own room also because they thought it would be better for me since I’m such a younger patient than the rest of the population. They came and did an assessment and made sure I had everything I needed. They even helped me with my food prefernces for meals. The only downside, which honestly IS a big downside, is that the food is pretty poor quality and I really really think if the food was upgraded then this place would be a 10/10. This SNF got best of the best last year and there’s a reason why, it’s because they are the best in the local region, hands down! I’ve been to a few in Auburn and this one is the best. Also, Lupe the OT is the best ever!! Thank you all for everything!

Business response 2 months ago

Amanda, Thank you so much for your kind words, it really means so much to our team. It was an honor and privilege to be part of your healing journey. We appreciate your feedback on the food and are actively working to improve. If there is anything we can do to support you further, please don’t hesitate to reach out. We wish you all the best!
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Elizabeth Starr on Google
3 months ago

I care for an elderly gentleman at Auburn Oaks on the weekends and I always see the staff interacting with patients and their family. Its always clean. Several times I’ve had to use the front desk reception for any questions I had or to locate patient and staff is always friendly and helpful.

Business response 3 months ago

Thank you for sharing your kind words about our staff’s interactions and cleanliness. Your support means everything to us.

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Birdeye provides customer experience and online reputation management related products and services. The reviews on this page were provided by patients and/or family members who submitted a review or survey regarding their stay at our facility. All names and other PHI (personal health information) has been removed per HIPAA privacy guidelines. Reviews are screened for PHI, helpfulness, and other guidelines prior to publishing on this website. All content available on this website is protected by copyright and other intellectual property laws.